IMPACT · 2020–2026
Three enterprise transformations. In numbers.
What shipped, what moved, what carried.
- Operator
- Matt Stangl
- Role
- CX, Product & Service Design Leader
- Engagements
- Autodesk · Wipro · EY
- Scope
- Practice building · Service transformation · Ecosystem design
My team designed Autodesk's new Post-Purchase Model.
I led strategy, design direction, and experience reviews on the new post-purchase service model.
↓ TAP A NODE FOR THE SERVICE
↓ TAP A TIER FOR ITS SET
I unified six service towers into one operating model.
At Wipro, I led transformation across six ITIL service towers for Estée Lauder, building the frameworks, metrics, and delivery model that improved NPS past goal.
BEFORE · LEGACY · 6.8 DAYS
AFTER · REDESIGN · 4.7 DAYS
Structured intake. 72% of cases close here with a named owner from minute one.
Domain engineer picks up a full context payload — no customer restart.
Reserved for defects and architectural fixes. Feeds the roadmap directly.
A national-best-practice COVID engagement program.
At EY, I led the experience design for Georgia's two-stage COVID-19 engagement program — awareness at scale, activation through partners. CDC-recognized national best practice.
Handoff · the larger story